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Business Support Administrator

This varied role will be predominantly supporting the Service, Engineering, Training and Finance departments, carrying out various administrative tasks to assist with the successful day-to-day running of the business.

There is fantastic scope for the right candidate to develop the role and play an instrumental part in the continued growth of the business.

Location:
RSP UK headquarters is at Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET.

Position duration:
Permanent, Monday – Friday 8.30am – 5pm, 40 hours per week.

Duties/Responsibilities:

• Managing incoming and outgoing mail, answering the telephone and general queries by email in the Service team; answering the front door.
• Updating and maintaining manual and computerised systems and records in accordance with the Service team’s internal policies/procedures using advanced Excel skills.
• Support the smooth day-to-day running of RSP by having a clear understanding of the business support tasks and performance targets.
• Support the Delivery Team Leader with operational tasks.
• Support the wider team with general administrative duties.
• Act as the first point of contact for enquiries into the service team email inbox and telephone.
• Ensure all referrals into the Service team are triaged and allocated in line with Service department’s requirements and standards.
• Provide a high quality and responsive administrative function for the Service department.

Qualifications, Skills and Attributes required:

• GCSE 4 in Maths and English.
• Proven experience in an administrative role.
• Proficient in Microsoft Excel, including advanced functions and formulas.
• Knowledge of using SharePoint and managing dashboards.
• Experience with SAGE (desirable).
• Demonstrable technical aptitude and ability to adapt to new software and tools.
• Methodical approach to tasks, ensuring accuracy and attention to detail.
• Efficient organisational skills to manage multiple responsibilities and deadlines.
• Strong communication skills, both written and verbal.
• Collaborative team player with the ability to work independently.
• Proactive problem-solver with the capacity to troubleshoot issues independently.
• Comfortable handling confidential information with discretion.
• Able to show initiative, follow instructions and work to deadlines.
• Quick to learn and able to retain knowledge.
• Excellent organisational skills.
• Flexibility in approach, with the ability to adapt from task to task.
• Show reliability, commitment, and loyalty to the business.
• Carry out all tasks in a timely manner and to a high standard.