•careers

Operations Coordinator

The Operations Coordinator for Service and Maintenance is responsible for
providing administrative support to the Operations Manager and Senior
Operations Coordinator in managing and coordinating the scheduling and
delivery of service and maintenance activities for Suction Excavators and R&G
Group products.

This role requires strong organisational and communication skills to ensure
smooth operations and timely completion of tasks. The Operations Administrator
will work closely with the Operations team and Engineering to ensure efficient
allocation of resources and customer satisfaction

Position duration &
Salary details:
Permanent Full Time
£26-£28k per annum, + bonus, pension, private healthcare and life cover

Main Duties/
Responsibilities:

• Assist the Operations Manager and Senior Operations Coordinator in
  maintaining and updating the scheduling system for service and
  maintenance activities, ensuring accurate and timely information.
• Coordinate with the service and maintenance team to gather necessary
  information for scheduling, such as availability, skill sets, and equipment
  requirements.
• Assist in assigning tasks and scheduling work based on priority and
  customer requirements, liaising with customers to schedule service
  appointments under the guidance of the Operations Team Leader and
  Senior Operations Coordinator.
• Liaising with customers, suppliers, and internal teams to ensure smooth
  delivery operations and address any issues or concerns.
• Maintain and update records of service and maintenance activities,
  including work orders sales orders, quotations, GoCanvas, service
  reports, and customer feedback.
• Assist in coordinating with the procurement department to ensure the
  availability of necessary parts and equipment for service and
  maintenance tasks. Also coordinating with other departments such as
  Finance, Sales, and Engineering to ensure effective communication and
  coordination of service and maintenance activities.
• Assist in monitoring and tracking the progress of service and
  maintenance activities, ensuring adherence to schedules, and resolving
  any issues or delays.
• Assist with stock take and deputise for Stock Controller where necessary.

Qualifications/ Skills
and Attributes
Required:

• GCSE 4 in English and Maths and administrative or technical
  certifications are desirable.
• Proven experience in an administrative role, preferably in a scheduling
  or coordination capacity.
• Strong organisational and time management skills, with the ability to
  prioritise tasks and meet deadlines.
• Excellent verbal and written communication skills, with the ability to
  interact with customers and internal stakeholders.
• Proficient in using scheduling software and other relevant tools to
  manage service and maintenance activities.
• Attention to detail and a commitment to delivering high-quality work.
• Ability to work in a fast-paced environment and adapt to changing
  priorities.
• Strong computer skills, including proficiency in Microsoft 365 products.
• Ability to work collaboratively in a team environment.
• Knowledge of suction excavators and related products is desirable.